Lewis Energy Group

  • Emergency Communications Technician

    Location US-TX-San Antonio
    Req No.
    2018-7791
    Category
    Security
  • Overview

    Acts as the initial point of contact in the security department communication center.  Receives emergency and non-emergency calls for assistance.  Observes all communication monitors, both audio and visual. Monitors and operates all equipment and alarms located in security department. Alarm monitoring, emergency dispatch, access control specialization, personnel/physical security, corporate asset, and resource protection. 

    Responsibilities

    • Process and prioritizes incoming calls emergency and non-emergency calls for assistance and informs appropriate persons.
    • Receives and disseminates security related information to concerned parties and staff
      members.
    • Informs staff of new and updated rules, regulations and processes pertaining to emergency situations.
    • Monitors security cameras and alarm systems.
    • Performs related administrative duties, such as maintaining logbooks and other record-keeping tasks as assigned.

    Qualifications

    Qualifications 
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience                               
    High school diploma or general education degree (GED); minimum of three months related experience and/or training.

    Language Skills                               
    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

    Mathematical Skills                               
    Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

    Reasoning Ability                               
    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills                               
    To perform this job successfully, an individual should have knowledge of Microsoft Office Suite.

    Certificates, Licenses, Registrations 
    Valid Driver’s License.
    Texas DPS Private Security License preferred.

    Other Skills and Abilities                               
    Ability to learn new software.
    Strong verbal and written communication skills.
    Ability to remain calm under pressure.
    Excellent customer service skills.
    Ability to multi-task and prioritize incidents.
    Ability to convey accurate and detailed instructions to others.

    Other Qualifications                               
    Experience working in a dispatch or call center environment.
    Ability to work rotating shift work to include days, nights, weekend, and holidays.

    Physical Demands 
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment 
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
     

     

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