Plans, coordinates and manages all aspects of Service Center maintenance support for LEG Operations. Support may include but not limited to LRM team members, 3rd party technicians, and vendors engaged in repair, maintenance, and installation of machines, tools, vehicles and equipment. Ensures the timely delivery and quality repair services to LRM business unit operations in the most effective and efficient manner.
Customer Service: Confers with management, internal team members, 3rd party subject matter experts and LRM business unit managers to coordinate activities and resolve maintenance problems. Reviews daily field service requests, PM schedules and service backlog to determine work priorities and delegates work order assignment to lead and/or mechanics. Serves as primary liaison between internal mechanic support and/or 3rd party vendors/service providers to ensure information is communicated clearly and understood by all parties involved. Reviews service Work Orders for accuracy and quality. Drives the creation of ‘best practices’ to increase back office process transparency and accuracy dealing with RTA and other software solutions, as required.
Vendor Management: Manages various aspects of vendor and inter-company relationships, vendor accountability, vendor performance, field ticket validation, and vendor value and payment issues. Requests purchase orders based on vendor estimates and validates service/parts receipts to improve vendor transparency through invoicing. Manages and tracks the resolution of operational assets sent to external repair facilities.
Predictive/preventative Maintenance: Reviews production, quality control, and maintenance reports and statistics to plan and modify maintenance activities in accordance with ‘best practices’. Plans, develops, and implements new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials.
Process Improvement: Oversees the develop and implementation of ‘best practices’ and trains as required to ensure proper and consistent use of RTA software systems, work order development, billing processes, and service methods for the Service Center maintenance group. Participates, implements and maintains company safety initiatives and standards both internally and externally to ensure a safe work environment.
Asset Management: Maximizes LRM asset utilization. Maintains all supported LRM assets at the highest level of mission readiness. Maximize ROA for all assigned LRM assets. Breaks down monthly “Downtime Reports” and/or maintenance histories by unit and reviews corresponding RTA WOs to validate predictive maintenance and implements improvements as required. Coordinates and organizes SME training assistance for LRM team members.
Inventory Management: Overseas and maintains “Just-In-Time” working inventory and “critical spares” to minimize invested capital in inventory. Reviews monthly cycle counts to ensure inventory is accurate and ensures proper paperwork is completed for all parts leaving inventory for return or to the field for repair on specific units.
Financial Analysis: Reviews monthly financials and performance KPIs for accuracy and completes the PACE report. Discusses areas of concern/improvement and areas to sustain to improve department performance. Prepares department budget and monitors expenditure of funds in budget. Coordinates with external supplier to provide support for activities beyond the scope of organization’s capability. Ensures invoices from third parties are coded properly. Documents all work, files and stores documentation pertaining to department for future reference.
Manages two subordinate supervisors who supervise a total of 29 employees in the Service Center. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; minimum 10 years related experience or equivalent combination of education and experience.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have knowledge of Microsoft Office suite, Enertia, RTA, Spotfire, other as required.
Certificates, Licenses, Registrations
Relevant Maintenance training certificates by equipment type.
Other Skills and Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually loud.