Summary: Under general supervision, responsible for many aspects of the company’s information technology infrastructure and supporting the company’s internal resources that rely upon that infrastructure. The position is a generalist focusing on end-user support and less complex IT infrastructure duties.
Essential Duties and Responsibilities
End User Support: Provides end-user support using the ticketing system to track and document requests. Sets up and installs PCs and desk telephones for new hires. Deploys images to PCs.
Active Directory Management: Creates Active Directory and email accounts for team members. Adds and deletes users to and from Active Directory security groups.
Installation and Troubleshooting: Performs software and computer hardware installation including Coax/Cat 5/6 cabling. Troubleshoots video conference system. Troubleshoots computer hardware and performs basic repairs. Installs and sets up Direct TV.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; Bachelor's degree preferred; minimum of 3 years related experience; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have intermediate knowledge of Microsoft Office Suite and MS Active Directory.
Certificates, Licenses, Registrations
Two of the three certifications listed below:
Other Skills and Abilities
Strong customer focus.
Personable, empathetic and ability to diffuse a situation.
Ability to work in a fast paced environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.